tag:blogger.com,1999:blog-5720285242372977284.post5236415223704355788..comments2023-03-30T05:23:31.555-07:00Comments on BIC's Bickerings: Microsoft Y2K bug circa 1998?BIChttp://www.blogger.com/profile/04819505673084727102noreply@blogger.comBlogger32125tag:blogger.com,1999:blog-5720285242372977284.post-72552013068964604022014-02-21T02:35:46.454-08:002014-02-21T02:35:46.454-08:00This comment has been removed by a blog administrator.TOP TRENDINGhttps://www.blogger.com/profile/17665824893232469479noreply@blogger.comtag:blogger.com,1999:blog-5720285242372977284.post-61718880368604130472014-02-21T01:52:33.672-08:002014-02-21T01:52:33.672-08:00This comment has been removed by a blog administrator.TOP TRENDINGhttps://www.blogger.com/profile/17665824893232469479noreply@blogger.comtag:blogger.com,1999:blog-5720285242372977284.post-32160436301678898082014-02-21T01:42:43.885-08:002014-02-21T01:42:43.885-08:00This comment has been removed by a blog administrator.TOP TRENDINGhttps://www.blogger.com/profile/17665824893232469479noreply@blogger.comtag:blogger.com,1999:blog-5720285242372977284.post-14704164851347057342014-02-21T01:22:23.366-08:002014-02-21T01:22:23.366-08:00This comment has been removed by a blog administrator.TOP TRENDINGhttps://www.blogger.com/profile/17665824893232469479noreply@blogger.comtag:blogger.com,1999:blog-5720285242372977284.post-15858811928804944242009-08-06T00:06:47.082-07:002009-08-06T00:06:47.082-07:00Cannot believe that microsoft personnel is so lame...Cannot believe that microsoft personnel is so lame and dumb.<br /><br />And great story! LOLMauloof Ahmedhttps://www.blogger.com/profile/05795041253829184876noreply@blogger.comtag:blogger.com,1999:blog-5720285242372977284.post-32805710752905529312008-04-13T21:21:00.000-07:002008-04-13T21:21:00.000-07:00Thanks ShamNE.O ... I recently bought an e-machine...Thanks ShamNE.O ... I recently bought an e-machine with Vista....<BR/>let's see what kind of fun we can have!BIChttps://www.blogger.com/profile/04819505673084727102noreply@blogger.comtag:blogger.com,1999:blog-5720285242372977284.post-33993097418088639312008-03-03T16:15:00.000-08:002008-03-03T16:15:00.000-08:00congrats! your story actually made it to the Stuff...congrats! your story actually made it to the Stuff Magazine (april, top of page 26) that's how i found this blog! so, i'm curious.. did solve your problem with the computer? lol!ShamNE.Ohttps://www.blogger.com/profile/10157184040878048280noreply@blogger.comtag:blogger.com,1999:blog-5720285242372977284.post-34622557851477467922008-01-25T15:27:00.000-08:002008-01-25T15:27:00.000-08:00Look at your keyboard. You would not type "08" in...Look at your keyboard. You would not type "08" instead of "98" - instead you would type "09". BUT suppose you missed the 9 altogether and typed 1/7/8? That might do the trick. It's still a mystery why they would call at 11 PM; maybe they were working late trying to reduce the backlog of help tickets. :-)maryhttps://www.blogger.com/profile/03223003988136445425noreply@blogger.comtag:blogger.com,1999:blog-5720285242372977284.post-85321590864629374542008-01-21T23:23:00.000-08:002008-01-21T23:23:00.000-08:00I would say that this is a case for MythbustersI would say that this is a case for MythbustersUnknownhttps://www.blogger.com/profile/01411355069741071326noreply@blogger.comtag:blogger.com,1999:blog-5720285242372977284.post-42062722386278251062008-01-18T15:13:00.000-08:002008-01-18T15:13:00.000-08:00I used to work for Microsoft Product Support Servi...I used to work for Microsoft Product Support Services and can tell you that it was only natural for a tech to review the case notes before placing a call-back. Ya think they might've thought something was a bit fishy about a 10-year-old trouble ticket?<BR/><BR/>Also arguing against the veracity of this story is one detail no one has yet to comment on: Which Microsoft product in use in 1998 is still being supported? Win9x? Nope. WinNT? Nope. Office 97? Outlook 97? MS Project? (Ahem) Microsoft Bob? Nope, nope, nope and, uh, nope.<BR/><BR/>But this is one heck of a funny story!Klezmorimhttps://www.blogger.com/profile/01627576660768194499noreply@blogger.comtag:blogger.com,1999:blog-5720285242372977284.post-37442176621293488172008-01-17T09:52:00.000-08:002008-01-17T09:52:00.000-08:00True but when you have several thousand open queri...True but when you have several thousand open queries at any one time, I wouldn't be surprised if one call could go astray. Most support ticket systems designed for this level use can archive tickets which have received no activity in x days (even if they're still open) so it's possible that this issue simply wasn't visible on the normal interfaces and so never got closed or attended to. Don't forget, a lot of the time it's the customer that doesn't follow up - not just MS themselves. Often I ask users for more information and they never bother to reply or tell me they've fixed the problem, so the ticket remains open even when I archive it (as an open ticket). It's no different to archiving an unread email.Nick Ghttps://www.blogger.com/profile/08912157587041641927noreply@blogger.comtag:blogger.com,1999:blog-5720285242372977284.post-64163650338804634072008-01-17T09:46:00.000-08:002008-01-17T09:46:00.000-08:00I'm still skeptical, not because of how people typ...I'm still skeptical, not because of how people type but because of how tech support calls are handled.<BR/><BR/>Most help desks close tickets whether they've been fixed or not. I've had calls where the issue isn't resolved but the help desk tech says they'll close the ticket for now and it can be reopened.<BR/><BR/>Help Desk jockeys usually have to fulfill quotas or not keep calls open for too long. I can't imagine a ticket being open for years (let alone 10) and a supervisor didn't say "Hmmm. Why is this open? Oh, they have to call in 2008. I'll leave it up to the tech."<BR/><BR/>Also, it's rare that any tech support company would call a customer at 11 PM. You can call them at that time but the converse is rare.<BR/><BR/>But it is a clever story, and I can't rule it out as false. Until MS confirms it, though, it'll have to be filed under "unconfirmed".kuriharuhttps://www.blogger.com/profile/09466511969578138882noreply@blogger.comtag:blogger.com,1999:blog-5720285242372977284.post-4968848563516426452008-01-17T05:24:00.000-08:002008-01-17T05:24:00.000-08:00I'm a full time software developer and I NEVER us...I'm a full time software developer and I NEVER use the numeric keypad except when doing a long string of calculations when using Windows Calc. <BR/><BR/>Most touch-typists use the top-row keys rather than the num-keypad because it's quicker and your hands are already in the right place. Non touch-typists might use the numeric keypad but I doubt that many people working full time in tech support would NOT know how to touch-type. Transposing 9 and 0 is very easy as they are right next to each other so I can easily believe this mistake is possible.<BR/><BR/>As to "why would they be using the same support software after 10 years". Why wouldn't they? We're all still using Windows 10 years later so why is this any different? They probably developed it in-house and have been keeping it up to date, so it would never be like using a 10 year old system. <BR/><BR/>Everyone's missing the really obvious point - why would you bother to actually make this story up? It's not even all that funny.Nick Ghttps://www.blogger.com/profile/08912157587041641927noreply@blogger.comtag:blogger.com,1999:blog-5720285242372977284.post-31960795066147691542008-01-17T02:09:00.000-08:002008-01-17T02:09:00.000-08:00@Vincent Time:I have been using computer for ~15 y...@Vincent Time:<BR/>I have been using computer for ~15 years, I think I have *never* used the numpad to type a number, actually I think I had only used it to play tetris.pltzhttps://www.blogger.com/profile/15369643137671658064noreply@blogger.comtag:blogger.com,1999:blog-5720285242372977284.post-12228043415933147922008-01-16T19:31:00.000-08:002008-01-16T19:31:00.000-08:00haha! nice.you never know it could have been m$ do...haha! nice.<BR/><BR/>you never know it could have been m$ dodgy CRM software, do they use this as internal support ticketing system? hmmm.DJ_Frashnhttps://www.blogger.com/profile/03256025367830213894noreply@blogger.comtag:blogger.com,1999:blog-5720285242372977284.post-391104362062201682008-01-16T12:33:00.000-08:002008-01-16T12:33:00.000-08:00I love how everyone is so skeptical. There is NO ...I love how everyone is so skeptical. There is NO WAY to say that this couldn't happen at a corporation THAT big that is constantly training AND outsourcing technical support. And, we never knew if Y2K was going to affect the calendar in ways predicted. I say totally POSSIBLE.Thomashttps://www.blogger.com/profile/06168165466815198396noreply@blogger.comtag:blogger.com,1999:blog-5720285242372977284.post-36512171716792070552008-01-16T11:32:00.000-08:002008-01-16T11:32:00.000-08:00It seems silly to dismiss this because you cannot ...It seems silly to dismiss this because you cannot believe someone uses a keyboard in a way you do not. I use both sets of number keys depending on what the repetition calls for, etc..<BR/><BR/>I would suspect this was a 'normal' tech support person who was trained only for that job and not a 'real' technical person...or at least enough to get a job as helpdesk, which is as easy as getting a job at a c-store.Robert C.https://www.blogger.com/profile/15940793821057973108noreply@blogger.comtag:blogger.com,1999:blog-5720285242372977284.post-10969098448252512762008-01-16T11:26:00.000-08:002008-01-16T11:26:00.000-08:00I'm slightly skeptical as well. Maybe you could po...I'm slightly skeptical as well. Maybe you could post the case number so those of us who have access to those kinds of tools could see it? (If they happened to give it to you)Cory Foyhttps://www.blogger.com/profile/16623557184597571370noreply@blogger.comtag:blogger.com,1999:blog-5720285242372977284.post-75184491058349479782008-01-16T11:23:00.000-08:002008-01-16T11:23:00.000-08:00I work for IBM's iSeries/i5 support and all of our...I work for IBM's iSeries/i5 support and all of our trouble tickets (PMRs) are assigned to an indivual ID and placed on a callback queue. We use the priority (our decision) and severity (customer decision) to know who to call back when. It works very well, and our customer satisfaction is very high. <BR/><BR/>As for time open, I have had calls open for a couple of years at a time. (Problems can change. Often hard to recreate, harder to fix, etc...) But we always know who we need to call back when. <BR/><BR/>So I find this one of the following: <BR/><BR/>1. A heartwarming story about a boy and a CMS with no checks and balances.<BR/><BR/>2. A cleverly written fabrication.<BR/><BR/>In any case, a good way to get traffic from Slashdot.Kurt Schroederhttps://www.blogger.com/profile/01641608612441220668noreply@blogger.comtag:blogger.com,1999:blog-5720285242372977284.post-33635925748565162412008-01-16T11:22:00.000-08:002008-01-16T11:22:00.000-08:00I'm skeptical about this, so I've decided to test ...I'm skeptical about this, so I've decided to test it out myself. I'll let you know of the results in 19 years...Unknownhttps://www.blogger.com/profile/16631268068254750700noreply@blogger.comtag:blogger.com,1999:blog-5720285242372977284.post-80404577612653493642008-01-16T11:01:00.000-08:002008-01-16T11:01:00.000-08:00While I am also skeptical of this story I do have ...While I am also skeptical of this story I do have something to add on the use of the 10 key numbers or the above letter numbers.<BR/><BR/>I never use the above letter, but I work with ppl that type all day, as I do, and never use the 10 keys. They are pretty decent typists, they just got used to that and that's all they use.Unknownhttps://www.blogger.com/profile/12821490433356059575noreply@blogger.comtag:blogger.com,1999:blog-5720285242372977284.post-30895497829632172652008-01-16T09:47:00.000-08:002008-01-16T09:47:00.000-08:00@dormanDoesn't mean they use the same software- bu...@dorman<BR/>Doesn't mean they use the same software- but I'm sure they're using the same data within a database.SuperStretchhttps://www.blogger.com/profile/04720748531914885231noreply@blogger.comtag:blogger.com,1999:blog-5720285242372977284.post-29485052764498057402008-01-16T09:42:00.000-08:002008-01-16T09:42:00.000-08:00i have to agree with Vincent Time that the tech su...i have to agree with Vincent Time that the tech support person would probably be typing on the ten-key...I don't type a tenth as much in a day as the average tech support guy and I never use the numbers above the letters.johnsquibbhttps://www.blogger.com/profile/11810163700669126256noreply@blogger.comtag:blogger.com,1999:blog-5720285242372977284.post-61324991644202050262008-01-16T09:30:00.000-08:002008-01-16T09:30:00.000-08:00so M$ has used the *same* helpdesk software for ov...so M$ has used the *same* helpdesk software for over 10 years? That's a bit hard to believe....unless it runs on *nix.Dormanhttps://www.blogger.com/profile/04900118079794224542noreply@blogger.comtag:blogger.com,1999:blog-5720285242372977284.post-78293651215097973362008-01-16T08:56:00.000-08:002008-01-16T08:56:00.000-08:00I hope you weren't waiting for the fix for the las...I hope you weren't waiting for the fix for the last 10 yearsUnknownhttps://www.blogger.com/profile/11956786820681008867noreply@blogger.com